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How can we help?
Frequently Asked Questions
What types of verification do we have?
How do I deposit a coin only with wallet address?
Depositing Coins Using Address and Message
What happens to 2FA if I lose my phone?
How do I sign up for an ATAIX account?
Getting Started
(10)
How much does ATAIX charge in trading fees?
How do I start trading on ATAIX?
What is ATAIX?
What is the definition of cryptocurrency?
What is blockchain?
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Deposits and Withdrawals
(18)
How do I deposit Bitcoin on ATAIX?
How do I withdraw Bitcoin on ATAIX?
How do I deposit a coin only with wallet address?
Depositing Coins Using Address and Message
How do I withdraw a coin with only an address?
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Coins and Tokens
(5)
How do I get my coin listed on ATAIX?
Can I trade coins that are not listed?
What is the definition of an Altcoin?
What is cryptocurrency mining?
What is a cryptocurrency wallet?
Trading
(4)
How do I make large volume trades?
How do I buy a coin/token on ATAIX?
How do I sell a coin/token?
How do I use a promo code on ATAIX?
Transfer
(8)
Why do I need to use ATAIX Transfer?
What kind of currencies can I transfer?
Is ATAIX Transfer available worldwide?
Are there any fees to use ATAIX Transfer?
Are there any limits on how much I can transfer?
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Exchange
(6)
What are the reasons to exchange crypto?
Is ATAIX Exchange available worldwide?
Who is eligible to exchange cryptocurrencies?
Do I need an account in order to exchange a coin?
Are there any limits to the trade amounts?
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Legal and Security
(6)
I forgot my email address, how can I recover it?
I forgot my password, how can I recover it?
What is 2 factor authentication?
What types of verification do we have?
How safe is ATAIX?
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Other Services and Inquiries
(3)
What is OTC trading?
How does an IEO work on ATAIX?
What if I have my problem isn’t addressed in the FAQ?
Affiliate Program
(6)
When do I get paid for Affiliate Program?
Are my earnings limited on ATAIX?
Where can I see all my Affiliate earnings?
What are the requirements to be an ATAIX Affiliate?
What kind of affiliate tools do you provide?
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Referral Program
(5)
When do I get paid for Referral Program?
Where can I see all my referral earnings?
Where can I find my referral link and how do I use it?
How do I know my referral was confirmed?
What are the requirements of my referral?
